Classic customer experience move. I’ve got the online blueprint, but the post-its just make the magic happen. // Taken by TF

Classic customer experience move. I’ve got the online blueprint, but the post-its just make the magic happen. // Taken by TF

STYLE

I’m probably different from the consultant you’re used to working with. I only take on projects that make sense for my experience. If I can finish up sooner than promised, I will. I want to be impactful, so if I know your team can’t handle taking over a project after I’m done I will absolutely tell you. And if it’s not a good fit, I’ll do my best to recommend you to someone else.

Timelines range from 1 day sessions to 6 months of in depth work (sometimes longer if timing works). I like to make sure there's enough time to make a meaningful impact with enough takeaways for the team to run with on their own. And if necessary, I love to use my network to help companies hire someone full time to carry on with strategy / execution. 

 

 
Actual Saturday afternoon at a former startup. When I say I’ve helped build startups from the ground up, I have the Ikea allen wrenches to prove it. // Taken by TF

Actual Saturday afternoon at a former startup. When I say I’ve helped build startups from the ground up, I have the Ikea allen wrenches to prove it. // Taken by TF

WHAT I DO

The core of my freelance work revolves around community building and customer experience strategy (sometimes execution) for product-driven tech companies. Because of my experience in several startups, I also do some dabbling and enjoy (in case you couldn't tell by the Trish of All Trades part) working on projects around professional development, career coaching, customer support & success, employee experience, event production (small events to producing conferences or even companies sponsoring conferences) and implementation of tools (Zendesk, Tettra, and Salesforce to be specific). I also do some on-camera video work (recorded over 15,000 short videos for one of my first startups) and voiceovers

Types of projects I've worked on:

  • creating a new community strategy, and helping to hire a community manager

  • customer journey mapping of an organization, and identifying spinoff projects (for me and for the team)

  • identifying a community platform and creating a launch strategy

  • projects to enhance the customer and employee experience through customer support, success, and experience initiatives

  • content creation, from writing to videos, that enhance the customer and employee experience

  • community and customer-facing employee training

  • defining power customers through research, and developing programming to elevate them and the brand

 

 
Some more informal feedback after serving as an advisor during an Alternative Spring Break volunteer trip. // Taken by TF

Some more informal feedback after serving as an advisor during an Alternative Spring Break volunteer trip. // Taken by TF

CLIENT / COLLEAGUE RECOMMENDATIONS

You can check out my recommendations section on LinkedIn to hear more about what I've done / what it's like to work with me, but here are a few excerpts:

“Trish is one of the hardest-working, most dedicated people I have ever met in the world of Community. She is passionate about her work and is a natural in getting people as excited about her team/company/product as she is.”

“Trish is extraordinarily people-focused and always knows how to make others feel special, from her colleagues to customers. This is great from a brand perspective, but the big difference is that Trish is genuine in her interactions and works incredibly hard to represent the customer voice.”

“From a professional perspective, Trish is a champion for our users. She works very hard to create a community of people that feel happy and appreciated. Trish, however, is more than just a Community Manager. She’s a UX designer, talking to our users to suggest features that would be most valuable. She’s a sales person, closing partnership deals for our company. She’s an event coordinator, planning huge events seamlessly and successfully. She’s a content marketer, running our social networks. She’s an advocate for employees and building culture. Her dedication to maintaining the values and mission of our company is inspiring.”

“Trish is an extraordinary brand ambassador, exuding confidence, warmth, and incredible engagement. She typifies what customer experience should be and is instantly likable. Trish is keen on details, great on follow up, and really makes you feel like you are her only customer.”

 

 

CONTACT

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