My consulting timelines range from 1 day trainings to 6 months of in depth work. I like to make sure there's enough time to make a meaningful impact with enough takeaways for the team to run with on their own. And if necessary, I love to use my network to help companies hire someone full time to carry on with strategy / execution.
The core of my freelance work revolves around community building and customer experience strategy (sometimes execution) for product-driven tech companies.
Types of projects I've worked on:
Because of my experience in several startups, I also do some dabbling and enjoy (in case you couldn't tell by the Trish of All Trades part) working on projects around professional development, career coaching, customer support & success, employee experience, and implementation of tools (Zendesk, Tettra, and Salesforce to be specific). I also do some on-camera video work (recorded over 15,000 short videos for one of my first startups) and voiceovers.
You can check out my recommendations section on LinkedIn to hear more about what I've done / what it's like to work with me, but here are a few excerpts:
"Trish is extraordinarily people-focused and always knows how to make others feel special, from her colleagues to customers. This is great from a brand perspective, but the big difference is that Trish is genuine in her interactions and works incredibly hard to represent the customer voice."
"From a professional perspective, Trish is a champion for our users. She works very hard to create a community of people that feel happy and appreciated. Trish, however, is more than just a Community Manager. She’s a UX designer, talking to our users to suggest features that would be most valuable. She’s a sales person, closing partnership deals for our company. She’s an event coordinator, planning huge events seamlessly and successfully. She’s a content marketer, running our social networks. She’s an advocate for Startup Institute employees and building culture. Her dedication to maintaining the values and mission of our company is inspiring."
"Trish is one of the hardest-working, most dedicated people I have ever met in the world of Community. She is passionate about her work and is a natural in getting people as excited about her team/company/product as she is."
"Trish is an extraordinary brand ambassador, exuding confidence, warmth, and incredible engagement. She typifies what customer experience should be and is instantly likable. Trish is keen on details, great on follow up, and really makes you feel like you are her only customer. "
If you'd like me to work with me, you can fill out the form below or email firstname.lastname@example.org. Current response time is: 1 business day.
Since 2010, I've had over 100 speaking engagements where I've been a panelist, workshop leader, a conference emcee, and more. At their core, everything can be traced back to equity and access, or community and customer experience.
Some subjects I cover:
- Community management
- Building / working in startups
- Advancing women in tech
- Professional development within startups
- Social media brand management
- Navigating the Boston ecosystem (startups, non-profits / volunteering)
- Productivity tools
- Event networking / proactive networking
- Emotional intelligence in the workplace
- Company culture / employee experience
- Customer service / customer success
- Customer experience
You can also check out my LinkedIn for recommendations, but here are a couple excerpts:
"Trish spoke at CMX Summit 2017 and was one of our highest rated speakers. She brings an incredible and relatable energy to the stage. Her talk was a balance of storytelling and specific tactics that attendees could put into action immediately following the event. She's a natural presenter with a lot of professional experience building communities. I'd highly recommend her for any conference." - CMX Summit
"She not only provided an honest and humble assessment of her own work and lesson’s learned, but also was able to bring them together in a framework and story that circled back to some really key takeaways for attendees to use in their own journeys. The attendee group was a mix of seasoned insights, CX and analytics practitioners that from a variety of industries and ranged from startups to larger Fortune 500 companies. It’s not the easiest crowd to speak to and connect with such diversity in industry and company size, but she was able to bring great energy to the room lead a really valuable discussion. Attendee’s post-session comments praised her insights, her delivery and eagerness to apply her lesson’s learned to their own setting." - JPK Group’s 2017 Organizational Intelligence & Customer Analytics Summit
"When organizing an event with speakers you look for those with energy, message, and a great delivery. You don't expect superpowers, pie humor, and a message that sculpts the direction of a weekend event and beyond. Trish's message and philosophy are now a part of us all and we have attendees that still talk about her a year later. She brings her A-game and then some." - 2016 3E Nantucket Conference
If you'd like me to speak at your event, you can fill out the form below or email email@example.com. Current response time: 1 business day.